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Bank Transfers
Ideal for those who prefer traditional banking. You will need your bank account details to transfer PHP. This method is suitable for larger transactions and users who value institutional stability.
Deposits & Withdrawals Guide
The cashier is the central hub for managing your funds, allowing you to add credits and request payouts seamlessly. To ensure a smooth experience, please note that available payment methods, specific transaction limits, and current processing terms are always displayed in real-time within the cashier interface itself. This guide provides the operational framework for how money moves in and out of your account.
How the Cashier Works
Your account balance is held exclusively in PHP and is displayed using the ₱ symbol throughout the platform. The cashier acts as a single point of management where you can trigger deposits or initiate withdrawal requests. It is important to understand that while deposits are designed for efficiency, withdrawals are treated as formal requests. Each payout request undergoes a review process by our finance team to ensure security and compliance before the funds are released to your chosen payment method.
Payment Method Categories in the Philippines
Local E-Wallets
The most popular choice for mobile users. It offers a fast, app-based experience where you confirm the payment with a few taps. Perfect for those who want a streamlined, digital-first approach.
Mobile Payments
Suitable for users who prefer using their mobile carrier's balance or integrated payment systems. It is a convenient option for small, quick deposits directly from your mobile device.
Bank Cards
A standard option for users with debit or credit cards. You simply enter your card details in the secure gateway. It is best for those who prefer a globally recognized payment experience.
Prepaid Vouchers
Best for players who prefer not to link a bank account directly. You purchase a voucher and enter the unique code. Ideal for maintaining a strict budget and enhancing privacy.
How to Deposit
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1
Log In
Access your account using your credentials to enter the secure member area.
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2
Open the Cashier
Click on the deposit or balance button to open the payment interface.
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3
Select Category
Choose from the available payment categories that best suit your needs.
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4
Enter Amount
Input the amount of PHP you wish to deposit into your account balance.
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5
Confirm Payment
Complete the transaction in your payment app or the redirected secure page.
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6
Check Balance
Verify that your ₱ balance has updated. If not, please visit the Support page.
Why Payment Methods Must Be in Your Own Name
To ensure the highest level of security, all payment methods used must belong to the registered account holder. This means the name on your bank account, e-wallet, or card must exactly match the name provided during registration. This is not merely a formality; it is a critical protection against fraud and account takeover. Funds are always returned to the original source of the deposit. If a third-party payment is detected, the transaction will be rejected, and any resulting payout may be blocked. This policy ensures that only you have control over your funds and prevents unauthorized individuals from manipulating your account.
How to Request a Withdrawal
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1
Verify Identity
Ensure your account verification is complete to avoid any processing delays.
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2
Settle Bonuses
Close or complete wagering requirements for any active bonuses before requesting.
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3
Open Cashier
Navigate to the withdrawal section of the payment interface.
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4
Choose Method
Select the payout method that matches your initial deposit source.
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5
Submit Request
Enter the amount you wish to withdraw and submit the request for review.
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6
Track Status
Monitor the progress of your request through your account transaction history.
Account Verification & First Payouts
Account verification, often referred to as KYC, is the process of confirming that you are who you say you are. Every regulated operator conducts this process to maintain a safe gaming environment and prevent illegal activities. Rather than requesting verification for every single transaction, we typically perform this check only once, usually before your first withdrawal is processed.
During this process, you may be asked to provide general documentation, such as a clear photo of an official government-issued ID, a recent document confirming your registered address, and proof that the payment method you are using is registered in your name. This ensures that payouts are sent to the correct person and not to an impostor.
To avoid any delays when you win, we strongly recommend uploading your documents before you initiate your first withdrawal. For a successful review, ensure your uploads are high-quality: all four corners of the document must be visible, the text must be legible, and the image should be well-lit without glare.
Why a Withdrawal Might Be Delayed
While we strive for efficiency, some requests may take longer than others due to specific triggers. If your payout is pending, it is likely due to one of the following:
If you believe there is an error, please contact our Support team. To speed up the process, please have your account ID and a screenshot of the pending transaction ready.
How Currency and Amounts are Displayed
The platform operates using the Philippine Peso (PHP) as its base currency, denoted by the ₱ symbol. All balances, deposits, and withdrawals are calculated in this currency. In cases where your chosen payment method uses a different currency, the conversion is handled automatically by the payment provider. The final amount shown on the confirmation screen before you authorize the transaction is the active amount that will be applied to your account balance.
Staying in Control of Your Budget
We believe in a sustainable approach to gaming. To help you manage your finances, the platform provides various account tools, including the ability to set deposit limits. These limits can be configured in your profile settings, allowing you to cap the amount you can add to your account over a specific period. Please note that while requests to decrease your limits are usually processed quickly, increases may take longer to take effect.
As a best practice, we recommend deciding on your gaming budget before opening the cashier, rather than adjusting it during a session. For more tools and advice on healthy gaming, please visit our Responsible Gaming page.
Protecting Your Funds and Account Security
Your financial security is our priority. We encourage all players to use the security options available in their account settings, such as strong, unique passwords. Always keep your payment details confidential and never share your login credentials with anyone. Only perform financial transactions through the official cashier on this domain. Be vigilant: any message, email, or call asking you to transfer money to a different account or external address is a fraudulent attempt and should be reported immediately.
Frequently Asked Questions
How do I deposit?
To deposit, log into your account, navigate to the cashier section, and select your preferred payment method category. Enter the amount you wish to add to your balance and follow the instructions provided by the payment provider to confirm the transaction. Your balance will update once the transaction is successful.
Why hasn't my deposit arrived?
Most deposits update quickly, but delays can occur due to provider-side checks. First, ensure the transaction was successfully confirmed in your payment app. If the funds have left your account but are not visible in the platform, please contact our support team with your transaction details.
Why do I need to verify my identity?
Identity verification is a standard security measure to prevent fraud and ensure that funds are sent to the rightful account holder. This process protects your account from unauthorized access and is a requirement for processing your first withdrawal request.
Can I withdraw to a different method than I deposited with?
For security and anti-fraud reasons, funds are typically returned to the same payment method used for the initial deposit. If the original method is no longer available, you will need to contact support to provide valid documentation for an alternative payout method.
Can someone else pay on my behalf?
No, third-party payments are strictly prohibited. All deposits and withdrawals must be made using an account that matches the name registered on your platform profile. Payments from other individuals will be rejected and returned to the source.
Why is my withdrawal still pending?
A withdrawal may be pending if your identity verification is incomplete, if you have an active bonus with remaining wagering requirements, or if the payment details provided are incorrect. Please check your account status or contact support for specific details regarding your request.
Can I cancel a withdrawal request?
Withdrawal requests can be cancelled only before they have been approved and processed by the finance department. You can check the status of your request in the cashier history; if the option to cancel is unavailable, the request is already being processed.
How do I set a deposit limit?
You can set deposit limits within your account settings under the responsible gaming tools. Simply enter the maximum amount you wish to deposit over a specific period. Once saved, these limits help you manage your budget and ensure a safe gaming experience.
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